We can’t say enough good things about this phone system. It’s highly configurable – you will never outgrow it. Avaya IP Office will do the job for you now and in the future.
Note: If you need more capacity or capabilities in the future, you will need to upgrade – but you’ll buy only one box – that’s all you will ever need.
We configure, install and maintain the Avaya IP Office Essential Edition for small customers with up to 20 telephones, and the Avaya IP Office Preferred Edition for larger installations up to 2,000 phones. And no one does it better than The JDM Group.
Internet protocol telephony enables telephone conversations to be routed over the internet or any other IP-based network – like the computer network in your office. This allows you to route your internal calls over your existing network and broadband connection without paying any call charges.
Other benefits include:
IP Office Essential Edition gives small businesses the communications tools you need to operate effectively and efficiently.
One number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more. Essential Edition provides the "must haves" small businesses need to enhance their communications with customers and colleagues and streamline their operations.
Provide customers with just your office phone number and have all calls ring simultaneously on your mobile phone, eliminating missed calls when out of the office or away from your desk.
Callers can easily reach the person they want to connect with by simply typing the name or extension on the phone keypad.
Retrieve messages from the keypad on any telephone, through the context- sensitive display on an Avaya phone, or via email (voicemail messages show up just like an email).
Program up to 40 automated attendants (maximum six simultaneous calls) to handle almost any customer situation. Customize caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.
IP Office Preferred Edition delivers intelligent communications capabilities that give businesses a competitive edge through intelligent call routing, sophisticated messaging, and call-handling and application integration.
Handles up to 40 simultaneous calls; broadcasts a single voicemail to all employees, a specific department or just one team; allows users to address messages by extension or name.
A built-in 128-party conferencing capability makes it easy for all users to host their own personal password-protected conference bridge (up to 64 parties per conference).
Customize an unlimited number of automated attendants to handle calls by time of day, day of week or other variable. Program attendants to recognize callers and deliver personalized messages to them. Pre-record announcements (holiday greetings, promotions) and schedule them for future use.
Built-in recording of incoming or outgoing calls. Set the frequency of recorded calls (all calls or a percentage of calls). Record calls on demand with the push of a button. Recordings can be sent directly to voice/email mailboxes.
The JDM Group’s biggest challenge, as a provider of technology, is helping our customers keep up with the pace of change. In telephony, IP Office, the award-winning industry leader, makes that easy for us – and we’ll make it easy for you at a price that won’t put you out of business.
And all of our technicians (including the one we will send to your location) hold the highest technical certification that Avaya awards on its IP Office platform.